Is any part of your company’s business based on serving customers in the field? You’re likely challenged with how to enable your field service personnel with the right tools and information to make certain they are productive, efficient, and deliver quality service to ensure customer success.
There are millions of field technicians employed in service industries worldwide. The number is expected to grow.
Optimizing mobile worker workflow and real-time data capture and reporting increases productivity and efficiency. Platforms like Quickbase make it easy to create desktop solutions that streamline these processes supporting on-premises workers, capturing real-time data and improving company operations.
Your field service employees need to execute their workflow in concert with your in-office personnel, but they don’t need the weight of a web-based solution. They need to have secure access to the same data sources (cloud and/or on premises) and business workflows but focused on their specific needs. The mobile app shouldn’t be just a mobile dashboard or responsive-mode client to a cloud-based or on-premises server application. It needs to be designed for mobile-first. These task-specific apps work in conjunction with and complement the in-office, web-based solutions.
With ViziApps, mobile-first apps can have access to cloud and on-premises databases including SQL Server, MySQL, 35 other SQL databases, Quickbase, Google Sheets, and even PTC ThingWorx and AT&T IoT data. Through the use of mobile-first apps developed using ViziApps, key business process information is updated and stored for ready access by on-premises workers. And these mobile apps can contribute device-accessed data such as photos, barcode scans, and GPS geo-location which can be used in real-time in the mobile app workflow logic.
Mobile-first apps developed using ViziApps with Quickbase can also provide your field service technicians with support for offline operations in poor connectivity locations. New or changed data is automatically synchronized and updated when the technician is back online.
The benefits are clear. Learn more by viewing our tutorial videos
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When developing your mobile-first app, take advantage of all the features built into your mobile device to optimize the capabilities of the app, e.g. camera, geo-location, mapping, wayfinding, audio recording, that aren’t easily accessible from a laptop.
ViziApps Studio offers a list of mobile device actions from which you can select as you build your mobile app. With ViziApps, you can use all the device features in your mobile app - with no coding.
For a complete list of mobile device features supported see our ViziApps Features page.
Let’s look at how important device features are in a typical mobile workflow example.
The benefits of an effective business workflow app developed from a mobile-first perspective can significantly minimize transaction times, shorten approval cycles, reduce data-entry errors and accelerate sales customer service resolution cycles, thereby reducing costs and improving customer satisfaction.
So, how do you get business processes off of laptops and desktops to the smartphones and tablets right in the hands of your mobile workforce? You start by designing the optimum mobile workflow logic, then rapidly transforming that into the mobile app with ViziApps.
You can picture the scenario. You’re at the client’s site. You have access to their profile including the products they currently own and the client’s history with your company. Your client asks you a technical question that you can’t answer, but you know of a subject matter expert (SME) you can call on. Right then and there, within the app, you initiate a video conference call with the SME. Question answered. Problem averted. Client satisfied.