Companies whose business models are based on serving customers in the field are challenged with how to enable their field service personnel with the right tools and information to make certain they are productive, efficient, and deliver quality service to ensure customer success.

There are millions of field technicians employed in service industries worldwide. The number is expected to grow.

Field service employees don’t work alone. They are part of a team including the in-office personnel who are all contributors to the business workflow -- tracking service activities, labor costs, inventory, and other key data. Automating this workflow and real-time data capture and reporting increases productivity and efficiency. Platforms like Quick Base make it easy to create desktop solutions that streamline these processes supporting on-premises workers, capturing real-time data and improving company operations.

Field service employees need to work in concert with the in-office personnel, but they don’t need the weight of a web-based solution with all data fields and requiring constant online access. They need to have secure access to the same data sources (cloud and/or on premises) and business workflows but scaled to meet their specific needs. The app shouldn’t be just a mobile dashboard or responsive-mode client to a cloud-based or on-premises server application back at the office.

Field service workers benefit best from apps that are designed for mobile-first. These task-specific apps work in conjunction with and complement the in-office, web-based solutions. The mobile app should use the encryption and authentication technologies the company has standardized on to securely read and write the data.

With ViziApps, mobile-first apps can have access to databases including SQL Server, MySQL, 35 other SQL databases, Quick Base, Google Sheets, PTC ThingWorx and AT&T IoT data. Through the use of mobile-first apps developed using ViziApps, key business process information is updated and stored for ready access by on-premises workers. And these mobile apps can contribute device-accessed data such as photos, barcode scans, and GPS geo-location which can be used in real-time in the mobile app workflow logic.

Mobile-first apps developed using ViziApps can provide field service technicians with support for offline operations in poor connectivity locations. New or changed data is automatically synchronized and updated when the technician is back online.

The benefits are clear
The benefits of creating mobile-first apps with ViziApps that access and use data from sources including Quick Base:
  • Improve workforce productivity and operating efficiencies
  • Operate offline with automatic data synch with the Quick Base application when the mobile user next connects to the network
  • Rapidly build mobile-first apps for smart phone and tablets
  • Better analytics and reporting
  • Increase customer satisfaction
  • Stronger brand value
Learn more about ViziApps working with Quick Base
ViziApps will be at Quick Base's annual user conference, EMPOWER2018.
Let's set up time to meet at EMPOWER2018.

Learn more by viewing this video:
ViziApps tutorial on Using Quick Base for Mobile App Creation Without Coding.

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