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Is any part of your company’s business based on serving customers in the field? You’re likely challenged with how to enable your field service personnel with the right tools and information to make certain they are productive, efficient, and deliver quality service to ensure customer success.

There are millions of field technicians employed in service industries worldwide. The number is expected to grow.

Optimizing mobile worker workflow and real-time data capture and reporting increases productivity and efficiency. Platforms like Quick Base make it easy to create desktop solutions that streamline these processes supporting on-premises workers, capturing real-time data and improving company operations.

When developing your mobile-first app, take advantage of all the features built into your mobile device to optimize the capabilities of the app, e.g. camera, geo-location, mapping, wayfinding, audio recording, that aren’t easily accessible from a laptop.

ViziApps Studio offers a list of mobile device actions from which you can select as you build your mobile app. With ViziApps, you can use all the device features in your mobile app - with no coding.

For a complete list of mobile device features supported: ViziApps features

Let’s look at how important device features are in a typical mobile workflow example.

Taking an auto detailing service on the road
Here is a mobile app for managing a mobile automobile detailing service call.

In last week’s post, we talked about the five requirements for creating effective mobile-first business workflow apps.

The benefits of an effective business workflow app developed from a mobile-first perspective can significantly minimize transaction times, shorten approval cycles, reduce data-entry errors and accelerate sales customer service resolution cycles, thereby reducing costs and improving customer satisfaction.

So, how do you get business processes off of laptops and desktops to the smartphones and tablets right in the hands of your mobile workforce? You start by designing the optimum mobile workflow logic, then rapidly transforming that into the mobile app with ViziApps.

You’re on the road, getting ready to make a sales call. In fact, it’s one of several this week. How do you get prepared? How do you get access to the information you need, when you need it? How can you best leverage your company’s data and business workflow applications, securely, all from the touch of your phone? You want those apps in your hands without the need for an extra device like a laptop. You want the apps developed for mobile-first, not as an afterthought.

You can picture the scenario. You’re at the client’s site. You have access to their profile including the products they currently own and the client’s history with your company. Your client asks you a technical question that you can’t answer, but you know of a subject matter expert (SME) you can call on. Right then and there, within the app, you initiate a video conference call with the SME. Question answered. Problem averted. Client satisfied.

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